help
Which channels does it work on?
Currently WhatsApp, Instagram and Facebook, the channels your patients already message you on. We can evaluate other channels depending on your setup.
Medipro service
Automated Medical Answering Service for Clinics & Med Spas
An AI assistant that handles your patients on WhatsApp 24 hours a day: it answers, books and follows up. It doesn't diagnose; it takes care of intake.
What is an automated medical answering service?
We set up a conversational AI assistant that answers patients 24 hours a day through WhatsApp, Instagram, Facebook and other digital channels. More than a fixed-answer chatbot, MediNova stays with the patient through their decision and helps fill your schedule.
Available 24/7
It never leaves a patient unanswered, at night or on holidays.
Multichannel
Handles WhatsApp, Instagram and Facebook from one place.
A fuller schedule
Stays with the patient through the decision until they book.
What can your AI assistant do?
Answer common questions
Qualify prospective patients
Book appointments
Follow up automatically
Reconnect with patients who went quiet
Confirm appointments
Cut response times
Produce management reports
It keeps working after you've closed
A patient who messages at 11 p.m. does not wait until morning: they get an immediate answer, and if their question warrants it, they are booked before you open the practice.
11:00 p.m. — the patient messages and gets an answer instantly
Before 8:00 a.m. — they can already be on the schedule
When you open — your team just confirms the appointment
What changes when you add AI to your practice
This is how the day to day changes once the first conversation with every patient is handled by AI.
24/7 answering
Your patients get an answer at any hour of the day
Less load on the front desk
Your team stops answering the same repetitive messages
Higher conversion
More inquiries become patients, including the ones you had written off
A better experience
The patient gets an immediate, specific answer
Pick the plan that fits your practice
Try any of our AI assistants free for 14 days
Starter
For a single-provider practice getting started
$125
$110
/mo
Free trial
14 days
AI agents included
1
1 AI agent included
Answers and books appointments
Captures every inquiry
Basic reporting
Email support
Growth
MOST POPULARFor practices with more inquiries than the front desk can handle
$220
$165
/mo
Free trial
14 days
AI agents included
2
2 AI agents included
Appointment confirmations and reminders
Captures every inquiry
Conversion reporting
Website chat integration
Email support
WhatsApp support
Pro
For multi-provider practices and groups
$400
$315
/mo
Free trial
14 days
AI agents included
4
4 AI agents included
Appointment confirmations and reminders
Captures every inquiry
Advanced reporting
Website chat integration
Priority support
1 dedicated account advisor
Ongoing support
Frequently asked questions
The answers before you commit to anything
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Does it replace my front office staff?
No. The AI filters, answers the repetitive volume and books; your team focuses on patients who are ready for the appointment and on anything that needs a person.
help
How long does implementation take?
It depends on the complexity of your practice and how many channels you want connected. We define it on the initial assessment call.
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Is it a fixed-menu chatbot or a real AI assistant?
It is a conversational AI assistant, not a chatbot with fixed options. It understands questions written in natural language, keeps the context of the conversation and answers specifically, not with preset menus.
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Is it HIPAA compliant?
We do not currently operate under a Business Associate Agreement, so we do not market it as HIPAA compliant. It is configured for scheduling and general inquiries and is not a place to send protected health information. If your workflow requires a BAA, tell us before you start and we will be direct about whether we are the right fit.
Related services
school
Medical Front Office Training
We train the people who answer your phones and messages to turn more inquiries into booked appointments, and we leave behind scripts your next hire can follow on day one.
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campaign
Healthcare Marketing Consulting
We audit your ad spend and coach whoever runs it, so every dollar turns into booked patients instead of raw leads. We advise and train; we do not run campaigns or manage your social accounts.
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insights
Patient Acquisition Consulting
We map where inquiries are dying between the first call and the booked visit, then rebuild that process so more of the leads you already pay for become patients who show up.
See the service arrow_forwardReady to stop losing the patients who message after hours?
Every message that sits unanswered is a patient who may end up booking somewhere else. We will show you, using your own case, exactly how the AI would answer from day one.
- We reply in under 2 hours
- Works on WhatsApp, Instagram and Facebook
- Assessment call with no commitment