Katerine Guarín Bolívar
Head of Sales and Business Development Lead
Marketing and International Business professional specialized in business development, sales strategy and client relationship management.
See full profileMedipro service
Medical Front Office Training for Clinics & Med Spas
We train your front desk and patient-facing team to turn more inquiries into booked appointments
I want to train my teamWhat is front office training for medical practices?
We train the people responsible for answering patients and managing the schedule so more inquiries turn into booked appointments. We work directly with whoever talks to your patients every day: front desk, scheduling and patient coordination.
Hands-on training
Real role-plays of phone calls and message conversations.
Your patient-facing team
We work directly with whoever speaks to your patients each day.
Measurable results
More booked appointments and better conversion from the first contact.
What we work on
Call and message protocols
Objection handling
Asking for the appointment
Follow-up that works
Handling messaging channels
Patient experience
The numbers that matter
What changes
This is how a practice changes once the whole team answers with the same trained protocol.
More booked appointments
More patients book because the first message is answered well
A higher show rate
Proper follow-up brings the no-show rate down
A standardized process
Quality no longer depends on who happens to pick up
A better patient experience
The patient feels heard from the very first contact
One clear playbook for the whole team
We turn the way you answer patients into a written, trainable process: what to say, when to follow up and how to close the appointment, so the quality of the answer does not depend on who happens to reply.
What to say in each message
When to follow up
How to close the appointment
Who leads this service
You work directly with the people who design and guide the process
Sebastián Rincón
Marketing Director and Digital Advertising Advisor
Media buyer with 8 years of experience in digital advertising, more than 80 brands managed and budgets above USD 10,000 per month.
See full profileOngoing support
Frequently asked questions
The answers before you commit to anything
Who is the training for?
Front desk staff, patient coordinators, or anyone on your team who answers patients and manages the schedule.
Is it in person or remote?
Remote, by video. That is what lets us work with your team across their actual shifts and keeps the cost down. We are based in Bogotá and our hours overlap with every U.S. time zone.
Does it include materials?
Yes. We hand over scripts and protocols built for your practice so the team uses them day to day, and so your next hire inherits them.
How is this different from a generic sales course?
It is not a generic sales course: the content, the scripts and the role-plays are built on the real questions and objections your practice actually receives (visit cost, availability, insurance), not on cases from another industry.
Can you train staff who work in English and Spanish?
Yes. Our team is bilingual and we run the training in either language, which helps practices with a mixed patient base or bilingual front desk staff.
Related services
Automated Medical Answering Service
An AI assistant that answers patients around the clock on WhatsApp, Instagram and Facebook. It replies, books appointments, confirms them and follows up, so after-hours inquiries stop going to voicemail.
See the serviceHealthcare Marketing Consulting
We audit your ad spend and coach whoever runs it, so every dollar turns into booked patients instead of raw leads. We advise and train; we do not run campaigns or manage your social accounts.
See the servicePatient Acquisition Consulting
We map where inquiries are dying between the first call and the booked visit, then rebuild that process so more of the leads you already pay for become patients who show up.
See the serviceMed Spa Marketing
Local paid ads for high-intent treatments, an AI assistant that answers and books clients 24/7 on WhatsApp and social channels, and a front office trained to convert — measured by attended appointments.
See the serviceWant to train your front office to book more appointments?
The difference between a practice with a full schedule and one running half empty is almost always how the team answers the first message. Tell us your team size and we will design the right training.
- We reply in under 2 hours
- Remote, scheduled around your team's shifts
- Scripts and playbook included